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World-Class Support for World-Class Institutions

Reliable tertiary education LMS support and SIS maintenance. We are here when you need us, with experts ready to help.

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Support Packages

Business day support SAST 09:00 to 16:00 Priority and custom support available on request

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Service Desk

Functional and Technical Support. Level 1, Level 2 and Level 3 support. 24/7 technical uptime support by the cloud services team for tier 2+ customers.

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Support Channel and SLA

OPENCOLLAB Service Desk and Email to Service Desk. Knowledge Base Guides. View our Support Services Policy

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Scope of Upgrade Services

Annual major upgrade and regular minor upgrades with release notes. Maintenance and patch deployments.

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